Your business reference
An exportable, versioned record of approved facts, answer guidance and questions that need a person.
Give customers answers from information you approve.
Explain your business in short recordings or text. We turn that knowledge into checked guidance for an assistant that answers routine questions, collects inquiry details and passes exceptions to someone you choose.
Discuss this serviceIllustrative example
An answer that changes when the business does
A scripted example with fictional business facts. No live AI or messages are connected.
Assistant answer
We serve Burlington, Shelburne and Charlotte. Tell us where your project is and what you'd like painted.
Information behind this answer
Service area · Burlington, Shelburne and Charlotte
Business reference · Version 1Question for the owner
A customer would like to know whether you paint kitchen cabinets. This request goes to the owner separately from scheduled reference updates.
Sample owner reply
Yes, we paint kitchen cabinets. We need to assess the surfaces and condition before quoting.
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Which questions keep coming back?
Start with actual customer questions and missed contacts. We'll compare an assistant with a clearer FAQ, your existing software and a human answering service.
What we set up
Routine answers and intake
An identified automated assistant using that reference in one agreed customer channel.
A tested handoff
A handoff to the person you choose, tested with customer context, visible failures and a fallback route. The proposal defines the response window.
How the work happens
Explain and check
Record answers to short prompts, then review the resulting business reference.
Try real questions
Test ordinary requests, unknowns and exceptions before activation.
Approve changes
Reply by voice or text; distinguish customer-specific answers from guidance for future customers.
Keep answers current.
The proposal sets a review schedule and update allowance. Questions the assistant cannot answer go to the agreed owner contact. Changes to its business reference need your approval before future answers use them.
Monthly service plus capped usage.
Setup is quoted separately. A monthly fee covers agreed maintenance and managed hosting, with metered usage and a spending cap. The proposal defines what happens at the cap, your customer-response responsibilities and the support and updates included from Champlain Works. You keep your business accounts and can export the reference.
Count the work that remains.
Compare routine handling time with the new review and exception work. An ended conversation isn't proof of resolution.
- Sampled answer correctness
- Received and unresolved handoffs
- Owner time and total cost